stevebpsf's profile

Contributor

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177 Messages

Monday, January 13th, 2025 11:34 PM

Thanks for nothing Comcast

We all know each year prices go up due to the cost of doing business and giving us the best value and  what they call VALUED CUSTOMERS as long as we pay our bills .

Today I received this unwelcomed notice 

Our commitment to bringing you the best in entertainment requires working with programmers to offer a range of options while managing the rising costs of programming.
As part of our new programming agreements with NBC Sports Bay Area and NBC Sports California, both channels will move to our Ultimate TV and Digital Preferred packages on Tuesday, January 14.
As a result, effective January 14, you'll no longer have access to NBC Sports Bay Area and California as part of your current TV package.
###
As a  customer for over 50 years, I’ve always had the Basic Expanded, Starter, and now Popular plan which included this particular set of channels. However, with one day notice, I had to switch from Popular to Ultimate in order to keep the channels that I want . Had I not done this I would’ve received a one time back payment of $16 , lost four  sports channels and still had to pay the same price that I was paying a year ago. Nothing new added  just more channels lost.
Pay more Get less Value.  A Comcast motto.
After  verifying with an overseas customer service representative and assuring me that I would not lose anything including my Peacock which I get as a Diamond member I upgraded  to a $30 more package. I think  the one thing that angers me the most is that I had  one day notice when it should’ve been 30 days it’s not like Comcast did not know this was happening. They never ever provided any updates in previous statements  and believe me I review everything monthly and the thing that’s more frustrating is I’m paying $30 more for two channels that I can get over the air for free or using a Roku device.
WARNING  to other customers beware you may be losing your Regional Sports channels in the future too, I recall reading on another thread that some had already experienced this and with  shorter notice.
If one of the moderators would like to address this to the general public I welcome it, but I don’t need lip service because we all know that lip service is what most provide. 

Gold Problem Solver

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7.9K Messages

26 days ago

Put the greed on the sports franchises and RSN's. This is happening around the country. According to a post on another forum, the RSN fee for those in the lower tiers will be dropping by a monstrous $16.90. That is significant.

Face the facts. If you are a sports fan, the day of subsidized costs are disappearing. More and more you will be paying the FULL cost of watching sports.

New Poster

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2 Messages

Comcast owns NBC, so you can't really point the finger at anyone else.  That being said, I don't watch the local sports and this will save me the regional sports fee so I'm actually getting a cost savings.

Official Employee

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1.1K Messages

25 days ago

 

stevebpsf Hello, I hope you are having a wonderful day! I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

Visitor

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2 Messages

I really hate Xfinity now. I've paid regularly for years and have always had  nbcSportsBay Area - until now. I'm furious. I contacted alive agent as soon as I got the email from xfinity and she checked my account and said it doesn't apply to me. This evening I turned on that channel to watch the Warriors game, but no channel. Absolutely unacceptable. 

Brenda

Official Employee

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2.1K Messages

Hello user_095bda, I would be feeling the same way if I were in your shoes. I'm a big NBA fan and love my Suns, so I can only imagine what you're feeling. You would need to subscribed to our Ultimate TV lineup to watch NBC Sports Bay Area content. Would you be interested in looking at options to add this back into your lineup? My team has a ton of tools, I'd love a shot to help turn this around for you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 Messages

23 days ago

[Edited: "Language"] Comcast, you greeted [Edited: "Language"]. All you did was just rip.The one entertainment value my ninety three year old mother had who's a lifelong warriors and san francisco giant's fan and now on her limited fixed income.You are now denying her.The one little pleasure.She had in life to watch Her  Giants and Golden State Warriors.Thanks a lot and [Edited: "Language"]...

(edited)

1 Message

23 days ago

Thanks for the explanation of why I no longer am able to watch the Warriors.  Tried to watch the Suns game the other night and it was blacked out on both 720 as well as NBC.  I don't recall receiving any notification from Xfinity of this change going into affect.  It's not like I watch 90% of the stuff on TV but I do occasionally like to watch the hometown teams.  Very disappointed, may make me start thinking of alternative viewing options.

Official Employee

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1.9K Messages

 

user_b7y44h, I know this was a big change for a lot of people. We truly appreciate your feedback. If you'd like help with your account or have more questions, please let us know.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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