U

Visitor

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1 Message

Friday, June 13th, 2025 3:32 PM

Thank you

I guess I vent from time to time but I hate for a company to steel money from me.they don't care to do it right out in the an hope you don't say anything

If they would let you talk to someone that would at least give you some false hope to grab on to while you wait yo see your pay cycle wrong again. You know the employees lazy they don't event want to talk just switch you back to AI

Official Employee

 • 

1.9K Messages

19 hours ago

 

user_tb4g1g, Thank you for reaching out to Xfinity Support. I am so sorry that you have not had a good experience with us. You have reached the right place, and we can go over your billing statement with you to make sure everything is correct.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

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