Thank you for the headache

My Xfinity Experience

I have been a customer for the past 5 years and had an account with them before that, i left Xfinity for about a year and a half between the times I had service.

I left them because in 2017 they had come to my house when I had an issue and they “fixed it” by adding another spot to run the cable inside. While they did this they went around my house and cut the ends off of all my cables that I had ran to each room. The cables was installed to look nice and they was held in place with clamps and looked nice. The cables was not connected to anything inside anymore, we only kept cable in the living room. If I had been running cable service to other parts of the house I could understand them being cut but they had nothing running through there. Cutting my cables seemed like an act of vandalism.

Xfinity’s did nothing to correct the problem and the cables are still cut today in 2024, but now I also have a problem with the wire they added and I constantly lose service for hours. Today I lost internet at about 12 PM  and it’s 8 PM now and no telling when it will work. By the way they raised my bill $30 more this month, I wanted to end the service but they said that I could continue getting the pics I was paying before, so I agreed but they said that actually it would be $10 more and I said fine, then I see the paperwork and it’s actually $15 more and when I get my bill , $40 more and I got nothing I was told except I still have no internet, paying $40 more and at this point, I’m done. I am done.. it’s not worth the headache if they paid me the $120 a month they want from me.  DID I MENTION I ONLY GET INTERNET FROM THEM . I wouldn’t get cable again after the cable incident and NOW the reason I’m writing this is because I spent days trying to get a representative on the phone but the AI will not connect me and would rather end my service than connect me. But tonight I had finally got a real person and while talking to them, my phone dies and the end of our conversation. I scramble to plug it in and when it turns on, I had a missed call and guess what, you can’t contact them, I was off the phone for maybe 1 minutes and missed the call and of course they won’t call back and of course they won’t let you call the number back. I AM A LOYAL CUSTOMER. I have the same AT&T service for almost 30 years and pay them over $200 a month. I HATE XFINITY NOW  and just want to share how good they have been to me. If you have them, I hope you enjoy them because if there is ever a problem they want to ignore, you mean nothing to them.

I hate and I told them do not send a service tech and I got a text right now saying my appointment is in two days. I SAID DO NOT SEND SOMEONE. I do not want you to come here! You are not welcome here. .