Thank you Comcast for rewarding being a loyal customer for over 20 years.

Once again I am not surprised that after being a customer for over 20 years, its just lip service to appease the customer base.  I moved and unfortunately could not take the service with me.  I called asked to wave the termination fee.  We checked for service was told it was too costly for Comcast to run out to my new home.  I am retired, a veteran and even after the miscues from Comcast I stayed as a customer.  So the one time I request something in return I am left hanging.  The second request was supposedly escalated and I was to hear a decision with 24 to 48 hours, yet nothing weeks later. Well not nothing, threats to turn me over to collections and continued request to pay off the fee.  Isn't that dealing in bad faith?  Was the whole pretext to escalate my wave request just another appeasement?  Actually I am glad Comcast does not provide service in my area.   They were never there when really needed with issues and the one time I requested a manger contact me, I never heard back.  So thank you for showing me again your true colors and knowing that I will never again have to deal with you as a service provider.  I wanted to part ways hoping maybe my called loyalty might be rewarded.  Glad now we have the closure that I hope many customers get.  Your a great customer as long as it is going their way, but ask for one exception or waiver and they show you what over 20 years of loyalty is really about.  The fee is nothing for a large company, however for a retired person on a fixed income that fee is felt.

I will pay that fee since I did agree to the contract. 

Thanks again for showing true thanks for loyalty.