Visitor
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1 Message
texts from xfinity
for a very long time I have been receiving automated Xfinity texts saying that I need to return equipment and that there is an outstanding balance.
I have contacted regular Xfinity support multiple times & they have confirmed that my current account is completely up to date
I would like help determining whether these messages are being generated by an old or disconnected account, a stale equipment record or another account incorrectly associated with my phone number.
I would prefer to provide any account specific information privately.
XfinityChelseaB
Official Employee
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2.6K Messages
4 hours ago
Hello @starter918, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. Click "Sign In" (If necessary). Click the "Direct Messaging" Icon. Click the "Start New Conversation" (pencil and paper) icon. In the “To:” line, type "Xfinity Support". As you type, a drop-down list will appear. Select "Xfinity Support" from that list. An "Xfinity Support" graphic will replace the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it. How to: Direct Message Within The Forum.
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