1 Message
Texts asking to return non-existing equipment
Hello,
I have recently moved so closed my former Xfinity account and opened another one. I am receiving text messages about returning equipment within 30 days. I used all my own equipment and never received any Xfinity equipment so I don't know what items these messages are referring to.
I did double check the Xfinity device return page, where there are also no devices for me to select to return.
I am worried that this might lead to a charge on my account and want to confirm if these are just automated messages or if there's an issue with my service closing.
Thank you!
XfinityAldrik
Official Employee
•
2.3K Messages
2 years ago
Thank you for reaching out to us @Hazel14! This is not the experience we want you to have! Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.-
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cerebus76
2 Messages
2 years ago
I am also experiencing this same issue. I have no equipment, there is no equipment under "devices to return" page, yet I have still received repeated text messages asking me to return equipment.
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