1 Message
Texts about returning Xfinity equipment
I canceled my Xfinity internet service about a month ago and used my own modem. I did not have Flex streaming box either.
However, I keep receiving text messages asking me to return equipment. I have already chatted with Xfinity support, and they told me to ignore the messages, but they keep coming.
Going to the link in the text doesn't list any equipment to return.
Can an official Xfinity employee please check my account to confirm that I do not have any equipment to return and help stop these messages?
I want to make sure I am not at risk of being charged for unreturned equipment.
XfinityRichard
Official Employee
•
1.8K Messages
5 days ago
Hi there, @D-Best ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I truly understand your concerns, I can look into your equipment concerns for you. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
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