U

Visitor

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1 Message

Tue, Aug 9, 2022 3:09 PM

Texts about returning equipment I don't have

Hello,
I have recently closed my Xfinity account and am receiving text messages about returning equipment within 30 days? I used all my own modem and router during service and never received any Xfinity equipment so I don't know what items these messages are referring to.
I did double check the Xfinity device return page, where there are also no devices for me to select to return. 
I am worried that this might lead to a charge on my account and want to confirm if these are just automated messages or if there's an issue with my service closing.
Thank you!

Accepted Solution

Official Employee

 • 

261 Messages

4 months ago

Oh, no! That is definitely frustrating! So sorry about that. I would love to look further into this with you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

-Click "Sign In" if necessary

-Click the "Direct Messaging" icon or  https://comca.st/3EqVMu7

-Click the "New message" (pencil and paper) icon

-The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

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