1 Message

Tue, Aug 9, 2022 3:09 PM

Texts about returning equipment I don't have

I have recently closed my Xfinity account and am receiving text messages about returning equipment within 30 days? I used all my own modem and router during service and never received any Xfinity equipment so I don't know what items these messages are referring to.
I did double check the Xfinity device return page, where there are also no devices for me to select to return. 
I am worried that this might lead to a charge on my account and want to confirm if these are just automated messages or if there's an issue with my service closing.
Thank you!

Accepted Solution

Official Employee


261 Messages

4 months ago

Oh, no! That is definitely frustrating! So sorry about that. I would love to look further into this with you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

-Click "Sign In" if necessary

-Click the "Direct Messaging" icon or  https://comca.st/3EqVMu7

-Click the "New message" (pencil and paper) icon

-The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

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