texting

In changing personal information I was asked to receive a text to confirm. I do not text so I cannot use this method of confirming actions. I need an alternative, preferably email. 

I received this notice at the correct email so the change apparently went through.

We can help you further with what needs to be done here, user_os8kvc. We can email you the authentication code and make the change you are requesting. If you do not have a cell phone number listed with your Xfinity ID, the agent should always ask to email you the code. My thought is maybe they were in a routine with asking to text it to you instead. I apologize you went through that and will happily help you here.

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message