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sixthh_292527
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Sunday, January 1st, 2023 3:59 PM

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Text to Return Equipment

Hi, Like many others, I received a text to return equipment after my service was canceled. I have used a personal modem since 2011 and both Xfinity representatives I spoke to during the cancelation process acknowledged that I did not have any outstanding rental equipment. I had to call the second time because my service was not canceled on the date agreed and I was billed for an extra month!

Thank you.

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2 years ago

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XfinityThomasD

Official Employee

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871 Messages

2 years ago

@sixthh_292527 Thanks for creating a post on our Community Forums.I'm sorry to hear that you're receiving these texts and can certainly look into this for you. Were you able to get any additional information and have the cancellation corrected on the second call? 

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sixthh_292527

Visitor

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2 Messages

2 years ago

Yes, I got a refund for the additional charge and thought everything was resolved. Until, this morning I received the text that says I have equipment that needs to be returned. Even when I click on the return link and sign in, there is no equipment listed!

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XfinityThomasD

Official Employee

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871 Messages

Gotcha. Allow my team to dig further into this for you. Would you please send our team a direct message with your full name and full address?

 

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.
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2 years ago

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