Visitor
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1 Message
Text to return equipment I do not need to return
After my recent plan change, I keep getting text saying that I need to return my unused xfinity equipment. I have no equipment to return. I’ve spoke to two agents who said they took care of it yet I keep getting the text saying I’m going to be charged an additional charge. This is outrageous.
XfinityKam
Official Employee
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115 Messages
12 hours ago
Hello, @user_lra86w Thank you for taking the time to post here on Forums. I want to look into these texts you're receiving about returning equipment you mentioned shouldn't need to be returned.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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