text stating I have equipment to return

Hello, smilinsuzanne.

Thanks for taking the time to reach out to us on our Forums page. We absolutely want to assist you all with this equipment return issue. To best assist you, please send us a Private Direct Message. 

Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

I cannot find the direct message option and I have received the same text. My upper right corner has a blue circle with a U in it and the 3 lines. Neither of them have any messaging option. The bottom right corner has a chat symbol but that opens to a new post.

Never mind.... can only see it in desktop mode