1 Message
Text scam?
I receive notification every month. I did not sign up for a $5 auto payment. Can you confirm that this is a text scam?
“Your automatic payment of $5.00 to Xfinity has processed - thank you. Review bill details here: [Edited: "Personal Information"]
TxtHelpOrStop
Msg&DataRatesMayApply”
EG
Expert
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110.3K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMichaelC
Administrator
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4.2K Messages
1 year ago
Thanks for moving this over, @EG!
Hey, user_515cll! Thanks for reaching out to us on the forums! We certainly understand your concern regarding the security of this text. At the moment, everything looks legit from the information you have posted. I would like to make sure and have a closer look at the account. Can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon, enter Xfinity Support in the "To" section of the chat, and provide us with your first/last name and full address so we may further assist you?
(edited)
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