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user_910ou9
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Thursday, March 6th, 2025 3:33 AM

Text Messages to Return UNUSED Xfinity Equipment

I receive one text message a week asking me to return my UNUSED Xfinity equipment, but I have no unused Xfinity equipment.

My equipment list shows 3 items, a data modem and 2 voice/data modems. One voice/data modem is in use. I did return a voice/data modem after receiving the new voice/data modem that I am using. I have the receipt. The data modem was mine and not Xfinity property. It was recycled after Xfinity declared it obsolete.

Please stop sending text messages to return UNUSED Xfinity equipment. I contacted Xfinity by chat and was told that the messages would stop, but I continue to receive them!

Thank you in advance.

Question

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Updated 

3 months ago

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XfinityAmandaB

Official Employee

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2.3K Messages

3 months ago

 

user_910ou9 Thank you so much for your post for help with these alerts, that does sound like it would be frustrating, however, you may be being billed for one of the modems still. Those alerts are generated when we see equipment is not being used but has not been returned in the system. Sometimes a return may not have been fully processed and can cause the equipment to be stuck on the account, creating more alerts. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

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