Good morning, user_9v6dby! Thanks for reaching out on our Xfinity Forum. I am sorry to hear you're having issues with your text messages. My team is here to help! To confirm, are you unable to send and receive text messages on your end? So that I don't have you repeat any steps, what basic troubleshooting have you tried on your end?
Spent more than two hours on phone with Xfinity agents. Was told to local store since they were better equipped to fix my problem. Local store told me they were in business to sell not service. Problem not solved. Just waiting for contract to end so I can SW carriers.
Sorry to hear that the store reps were unable to help. My team can help look into this and reach out to our support teams for further assistance as well if needed. Please send our team a direct message with your full name and address.
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "Start new conversation" (pencil and paper) icon
Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
Unable to sign in as directed in above direction. This seems to be my problem. Wear out my time without any solutions. Make these forums difficult to use
XfinityAmira
Official Employee
•
5.1K Messages
18 days ago
Good morning, user_9v6dby! Thanks for reaching out on our Xfinity Forum. I am sorry to hear you're having issues with your text messages. My team is here to help! To confirm, are you unable to send and receive text messages on your end? So that I don't have you repeat any steps, what basic troubleshooting have you tried on your end?
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