Visitor
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1 Message
Text message asking for access but my internet is working
I received this text message from Xfinity. Where can I learn more about the underlying problem? My internet is working.
Hi Eric, it's Xfinity Assistant.
We've identified an issue that may affect your Xfinity Internet and Video services at <address>. A technician will need access to your home to fix the issue.
Please schedule a free technician appointment.
1 - Yes, let's schedule
2 - Not right now
Accepted Solution
XfinityJustinM
Official Employee
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161 Messages
9 days ago
Hello @user_5likrd, thank you for taking a moment out of your day to join us here on the Xfinity community forums. Our system checks for a plethora of things, and it would be hard to see exactly why the visit was suggested. The assistant tries to perform preventative care so if it notices a potential for an issue it will recommend a technician, but I am glad to hear that things are working well on your end. I can take a closer peak under the hood, and see if my analysis lines up with the suggestion at hand. Just send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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