U

Visitor

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1 Message

Tuesday, September 13th, 2022 5:45 PM

Closed

Text for Technician

The past few days, I've received a text about poor performance on my home Internet and Xfinity would like to schedule a technician for a house call.  My home Internet has been flakey lately, but I'm not sure if the text was a scam or real.  I did not respond to the text.

Anybody else receive these?  

Thanks-Jim

Expert

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103.2K Messages

2 years ago

Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.

Visitor

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1 Message

I had the same question about whether a similar text I received was a scam. There was nothing visible when I logged in to my account, and the answer above does not address the question of WHETHER THE TEXT WAS A SCAM. I am inclined to think it probably wasn't, as the number it appeared to come from was the same one that the two-factor authentication text came from when I logged in, but "from" numbers can be spoofed and Xfinity ought to be clearer about these things.

Expert

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30.3K Messages

@user_ad40d5​ Please start a new thread with this issue.  I'm closing this 5 month old thread.  Thanks!

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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Gold Problem Solver

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7.2K Messages

2 years ago

Thank you for your help getting this moved to the correct board @EG!

Hi @user_9fd8d3, thanks for reaching out to us here about your internet service. We can certainly look into your poor signals and help get everything back up to speed. To get things going could you please provide me with your full name and street address via private message? 

 

To send a "Direct Messaging" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon or https://comca.st/3kajO4e

• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
•  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
•  - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
See https://comca.st/2XfS9FQ for an example.

(edited)

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