3 Messages
Text Confirmations from Xfinity for Logging Into My Account
I do not own a cellphone, so how do I get Xfinity to stop asking me to verify my landline phone# for texts? How do I get them to use my email to confirm who I am for logging in--or get them to call my landline for confirmation?
XfinityJustinC
Official Employee
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1.4K Messages
1 year ago
Hello, user_tyfn7j thank you for taking time out of your day to create a post over Xfinity Forums. You've reached out to the right place for support, and I want to answer the question for you. If your phone is not able to receive a text notification, you would want to remove any numbers that may be set up under mobile preference inside your account.
There is also the great option to update the email address and preferences if needed when logged into your account either online or through the great Xfinity App. Here is a helpful article I found on our website that has more information on contact preferences: https://www.xfinity.com/support/articles/update-account-preferences
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