Hi I wanted to request a service credit for the time I experienced a power outage and was not able to use my service during the texas winter storm the week of 2/15/21
Hello, @ST272, thank you for reaching out to us on today. I hope you and your loved ones are doing well and staying safe! I know how important it is to have a reliable connection and I am sorry to hear of the service issues you are experiencing. Please rest assured, you have picked the right place! I can assist with looking into that credit request.
Please send a private message with your full name and service address to get started. To send a private message, simply click on my name "ComcastValerie" in the top left corner of this message and select "Send a Message".
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!
Responses
ComcastValerie
Official Employee
•
77 Messages
2 m ago
Hello, @ST272, thank you for reaching out to us on today. I hope you and your loved ones are doing well and staying safe! I know how important it is to have a reliable connection and I am sorry to hear of the service issues you are experiencing. Please rest assured, you have picked the right place! I can assist with looking into that credit request.
Please send a private message with your full name and service address to get started. To send a private message, simply click on my name "ComcastValerie" in the top left corner of this message and select "Send a Message".
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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