Candacefm11's profile

Regular Visitor


1 Message

Thu, Feb 18, 2021 1:00 PM

Texas Storm Outage

Hello, can you assist with crediting my account due to Winter Storm URI in Houston? I did not have service 1/15, 16, or 17. Thank you


Official Employee


2.5K Messages

4 m ago

Good afternoon, Candacefm11. This is absolutely something we can help with! We know three days is a long time to wait, especially in times like these. Thank you very much for your continued patience, we know it wasn't easy hanging in there and waiting it out. We don't want you to pay for service that wasn't working. Hopefully your service has since restored, are you back up and running?

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