New Poster
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1 Message
Texas storm credit request.
All of my services were down since Sunday evening 6:30 pm 2/14/21 through today, Friday 2/19/21 at 2pm. How do I apply for a service credit? Thank you.
New Poster
•
1 Message
All of my services were down since Sunday evening 6:30 pm 2/14/21 through today, Friday 2/19/21 at 2pm. How do I apply for a service credit? Thank you.
Responses
ComcastValerie
Official Employee
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77 Messages
2 m ago
Hello, @Cindi5480, thank you for taking the time to reach out. I know how important it is to have a reliable connection especially during times like this. I am sorry to hear you were without service for so long. Please rest assured, you have reached the right place! I can review the account and look into that credit request.
Please send a private message with your full name and complete service address to get started. To send a private message, simply click on my name "ComcastValerie" in the top left corner of this message and select "Send a Message".
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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