I would like to request a credit for the loss of service due to power outages on 2/15, 2/16 and 2/17, 2021. What do I need to do to begin the process? Thank you!
Hi @feulmob! It looks like once you've made your first post, you then have the option to send a private message. Can you do me a favor and click on my name and see if the "send a message" button is now showing?
Hello Lawylin, thanks for stopping by our Xfinity Forums. For you or anyone else that is stopping by our Forums page to get account specific assistance, please send us private message at your convenience.
To send me a private message, click on "ComcastShayne," and then click send a message on the right hand side. When you do, be sure to include your first and last name and the service address.
Hello, @deya-1. I have your message and would be glad to look into the credit to ensure it is correct. Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastRayana” and click “Send a message."
Hello, @nsablatura! I am glad to hear your power is restored! I see that you have already sent me a PM and I will follow up with you there. In the meantime, I would like to remind you that sending unsolicited private messages to anyone here on the forums is a direct violation of our forum guidelines. Please be sure to review those guidelines and keep them in mind for the future.
Hello @Ddsmyers. I hope you and your loved ones are staying safe during these storms. I can help look into this request for you.
Please send me a private message and include your first and last so I can assist you. To send me a Private Message, please click my name “ComcastAbbie” and click “Send a message”
Greetings, @tiffanyh91! I can definitely help with this request. If you could send me a private message with your full name, and the name listed on the account (if different), I'd be more than happy to look into this for you.
To send a Private Message, please click on my name (ComcastJamesH) and select “Send a message”.
Ltran5912
New Poster
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1 Message
4 years ago
Thank you!
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TJFKAS
Regular Visitor
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4 Messages
4 years ago
Anyone looking for the messaging feature: it shows up after you make your first post to the forums.
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Ddsmyers
New Poster
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1 Message
4 years ago
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user_PeterC
Contributor
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150 Messages
4 years ago
Hi @feulmob! It looks like once you've made your first post, you then have the option to send a private message. Can you do me a favor and click on my name and see if the "send a message" button is now showing?
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txs89378
New Poster
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1 Message
4 years ago
Hello - I would like to apply for credit but the form is gone
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Griemelc
Regular Visitor
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1 Message
4 years ago
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tiffanyh91
New Poster
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1 Message
4 years ago
How do we go about requesting for credit for the days we had no power due to the storm? Thanks
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CCShayne
Not applicable
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20 Messages
4 years ago
Hello Lawylin, thanks for stopping by our Xfinity Forums. For you or anyone else that is stopping by our Forums page to get account specific assistance, please send us private message at your convenience.
To send me a private message, click on "ComcastShayne," and then click send a message on the right hand side. When you do, be sure to include your first and last name and the service address.
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Ladjohnson
New Poster
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1 Message
4 years ago
My cable/internet/phone was down from Monday Feb 15, 2021 until Wednesday Feb 17, 2021. My service address is.
Best regards,
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nguyenpd
New Poster
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1 Message
4 years ago
@ComcastJosephW Hi, I also need to request credit for service outage. Thank you.
Patrick Nguyen
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XfinityRay
Official Employee
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3K Messages
4 years ago
Hello, @deya-1. I have your message and would be glad to look into the credit to ensure it is correct. Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastRayana” and click “Send a message."
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XfinityRay
Official Employee
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3K Messages
4 years ago
Hello, @nsablatura! I am glad to hear your power is restored! I see that you have already sent me a PM and I will follow up with you there. In the meantime, I would like to remind you that sending unsolicited private messages to anyone here on the forums is a direct violation of our forum guidelines. Please be sure to review those guidelines and keep them in mind for the future.
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CCAbbie
Problem Solver
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1.4K Messages
4 years ago
Hello @Ddsmyers. I hope you and your loved ones are staying safe during these storms. I can help look into this request for you.
Please send me a private message and include your first and last so I can assist you. To send me a Private Message, please click my name “ComcastAbbie” and click “Send a message”
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Sambony
New Poster
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1 Message
4 years ago
I'd like to try to get this credit too
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XfinityJamesC
Official Employee
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2.2K Messages
4 years ago
Greetings, @tiffanyh91! I can definitely help with this request. If you could send me a private message with your full name, and the name listed on the account (if different), I'd be more than happy to look into this for you.
To send a Private Message, please click on my name (ComcastJamesH) and select “Send a message”.
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