btipton2207's profile

New Poster

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3 Messages

Thu, Feb 18, 2021 3:00 PM

Texas Outage

Hello I was without services from 2-15-2021 through 2-17-2021. Will I get credit for this outage/

Responses

ComcastEmilyS

Official Employee

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57 Messages

2 m ago

Welcome to our Xfinity forums, @btipton2207! I appreciate you taking the time to let us know about the recent service issues you had. I rely on my service for work so I'd be frustrated if I had to go three days without a connection. Please send me a Private Message with your name and address so I can access your account and apply an appropriate credit.

 

To send a private message, click my name " ComcastEmilyS", then click "send a message".

https://comca.st/3pCKvOi

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

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114 Messages

2 m ago

@btipton2207 Whoops! Looks like we're still in the public forums. We never ask for personal information when we're not in private mode so please make sure to send us a message through our private messaging system by selecting my profile name and you'll see the private message button there.

 

We did remove the last reply due to the personal information that was included. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

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3 Messages

2 m ago

Hello and Thank You,

My address is: 

(EDIT: Removed Personal Information)

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