Jalarcon's profile

New Poster


1 Message

Fri, Feb 19, 2021 6:00 PM

Texas outage and NO estimated fix date

I need to work and use the internet from home and there is no internet in my section.

It’s been out since Monday, and I need to get credited but more importantly I just want to know when this will get fixed.

No one on Twitter can help me and I find it absolutely ridiculous I can’t get ahold of anybody on a phone for customer support. What gives???



Official Employee


120 Messages

2 m ago

Greetings, @Jalarcon! I'm sorry to hear you're still having issues with your service, but you have definitely come to the right place for assistance! If you could send me a private message with your full name, and the name listed on the account (if different), I'd be more than happy to look into this for you.

To send a Private Message, please click on my name (ComcastJamesH) and select “Send a message”.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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