Terribly disappointed with xfinity

My name is Jeff  and I've been with Comcast since moving into my first home.  I have never been so disappointed with customer representation as I am with Comcasts customer service.  Friday, March 21st at about 4pm I called Xfinity to discuss possible options to lower my cable bill.  Since '22/'23 my bill has risen over $40.00, to an amount beyond $315.00.  I spoke with Elmoatasm (ID # QWS).  We talked about removing services such as the landline phone (not being used) and "customizing" my channels to save money.  After a short hold he came back and told me he could save me $100.00.  I asked how he'd be able to save me that much money.  He said since I have been such a loyal customer he could offer me this discount.  I asked him if discounting my service by $100.00 would affect my channels and/or streaming services, he replied "NO."  I asked a few more times about how this discount would affect my prior channel package, and he finally told me that EVERTYTHING would stay the same however Netflix services would need to be removed.  I looked up the cost of Netflix and figured $24.99 for premium service deducted directly from my CC is still a win with a $100.00 discount.  Again, I asked if this discounted price point would affect my channel package.  He finally told me that this would fall under the sports and news package, but not to worry I'd still keep all of my channels less Netflix.  I was skeptical and asked to look at a channel guide.  He texted me a channel guide and told me those are all of my channels and that nothing would change......less Netflix (the link revealed my existing channels such as Food Network, Disney channels, NFL RedZone, and others).  Feeling reassured by your representative I opened the link he texted to me and clicked all of the appropriate boxes to activate the service.      

Upon returning home from work, my family and I went out to dinner.  Later that night I finally turned on the TV I realized something was wrong.  I kept getting error messages on both boxes and had been unable to watch any programs.  I called tech support and waited while they did the appropriate troubleshooting.  I was told it would take 2hrs to troubleshoot so I went to bed.  Around mid-morning on Saturday we turned on the TV only to realize the issue had not been resolved.  Another call to tech support, only to be told I'd need to go to the Xfinity store to swap out the boxes........So I followed those directions.

I returned home and plugged in the boxes.  Much to my disappointment our families most watched channels had been deactivated.  So back on the phone to customer service.  I explained my situation to the rep and asked that my previous package be activated at my previous cost (I just wanted the service to go back to what it had been 24hrs prior, nothing more).  After being told my request was not possible, I asked for a supervisor (Aaron ID# R:#).  After being on the phone now for almost 45mins, I explained my situation once again.  Aaron, while being diplomatic about my situation insinuated, I should have spent more time reviewing the T&C of the contract.  Admittedly I was not happy.  While I am more than happy to assume responsibility for my actions, I feel I was misinformed, mislead, and lied to.  Aaron did not want to take any responsibility for his representatives' standards and practices.........Aaron didn't grasp my frustration and took no responsibility in regard to this issue.  

In the end I'm left with a subpar service, less channels, and a service at just about the same price point of where I started.  I do not want to believe Comcast allows its representatives to lie and mislead customers, but that is exactly what happened to me (and is why I'm writing this email).  I'm hoping you will be able to listen to the call or look over the transcript of the conversation to understand my frustration and disappointment.     

This occurred on March 22nd.  I emailed xfinity and never received a response.