Terrible

One of the messiest experiences of all time. To put it simply;

- They lied to me about my bill multiple times and keep charging me the wrong amount
- They are relentless about upgrading and do NOT listen to you on the phone. They just keep asking if you’d like to upgrade, even if you’re trying to cancel service
- My router couldn’t get service for two months despite spending two hours in the phone with three different agents
- Finally just called to cancel service and the rep aggressively insisted on having a technician come out to analyze and told me they would waive the fee, but I’m still being charged the fee and they refuse to remove it
- Missing and incorrect info every time I contact them
- The rep today argued with me about the $10 credit they told me multiple times that’s offered with autopay
- I cannot speak to an actual person unless I say “cancel service”
- A lady today hung up on me while I was explaining my incorrect bill
- They do not call back when you schedule a callback! So annoying! You have to keep calling and they tell you that they need to transfer you and they don’t call back. They are scammers! They’re required to cancel my service when requested and they just avoid doing it. 

Literally zero stars if I could. Beware, it’s a sloppy excuse for a business and their customer service is a joke.