2 Messages
Terrible
WiFi [Edited: "Language"], customer service is even worse. Gets progressively worse the longer I’m with them. Can’t get ahold of anybody except the AI, trying to talk to a live agent is impossible. GOD AWFUL experience, [Edited: "Inflammatory/Language"], don’t recommend. Upgrade my wifi for no cost, or [Edited: "Inflammatory/Language"] I’m cancelling the plan.
XfinityAmira
Official Employee
•
4.1K Messages
26 days ago
Hello @user_v5mhed, thanks for reaching out to our team on Forums. We appreciate you taking the time to do so. It's upsetting to hear you feel this way, as this is never the experience we strive for our customers to have.
My team is here to support you and would love to assist with the Wi-Fi issues as well as check for any available promotions that better fit your overall needs. To best assist you, please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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