Visitor

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2 Messages

09/18/2026 6:19 PM

Terrible Xfinity Mobile Experience – Felt Completely Scammed

I had a very frustrating experience with Xfinity Mobile. I was convinced to sign up for a mobile carrier/service that turned out to be of no real use to me. I feel like I was misled about what I was getting and ended up wasting almost half a day dealing with this issue.

I spent hours talking to customer service, explaining the situation multiple times, only to get contradictory information and no proper resolution. The amount of time I wasted on something that should have been straightforward was extremely frustrating.

This experience made me feel scammed and taken advantage of as a customer. Customers should receive clear and accurate information before signing up for a service, rather than being left to deal with the consequences afterward.

I would strongly recommend that Xfinity review how this mobile service was presented to me and how my complaint was handled. My time was wasted, and I still did not receive a satisfactory resolution.

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Official Employee

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3.6K Messages

60 minutes ago

 

user_vsnvfg Thanks for reaching out to us for assistance with the credit request concern. I would be happy to help in any way I can with getting your concern addressed, and the best resolution I can. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "Start new conversation" (pencil and paper) icon

In the "To:" line, type "Xfinity Support"

As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic will replace the "To:" line.

Type your message in the text area near the bottom of the window.

Press Enter to send it.

How to direct message within Forums https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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