Visitor
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2 Messages
TERRIBLE WORK IN SWEETWATER, MIAMI
They installed the cable. They didn't even know where the junction box was. To make matters worse, they ran the cable outside the property, leaving it on the sidewalk. We called to report it. Six technicians have come during our work hours, left, and nothing has been done. They even came to install the router, which I ended up doing myself. It turns out that in the Miami area, they subcontract so-called technicians who are more than just technicians; they leave much to be desired. I've never seen such mediocre work. After 15 days, the cable is still lying there with no one doing anything. Until someone falls and, of course, sues, or until the neighbors cut the cable, since it runs right past their patio doors. I already wrote to them saying that if they hired me, I would show them how to do a professional job. I'm a marine electrician, and this kind of work is very common in my line of work. It feels more like I'm in a third-world country. The last so-called technician was a very old and very dirty man. AND THEY CALL THEMSELVES PROFESSIONALS!!!
XfinityMarshante
Official Employee
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1.3K Messages
10 hours ago
Hello @user_03rcnm, thank you for taking the time to leave a post. Sorry for the frustration and inconvenience this situation has caused. Having a cable left across a sidewalk for more than two weeks, especially after multiple technician visits and repeated attempts to get the issue resolved, is not the level of service we want for our customers. We appreciate the detailed feedback you've provided regarding the installation and technician visits. Your concerns about the cable placement, workmanship, and overall experience are important, and we'd like the opportunity to review what has occurred and help get this properly addressed. So that we can securely access and authenticate your account, please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. We'd be more than happy to look into this for you. You can see how to send us a direct message here: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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user_03rcnm
Visitor
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2 Messages
2 hours ago
My name is <Edited: Personal Information>
They said they were coming yesterday, but no one showed up. Today another technician called saying he was home, but no one was there. This would be the ninth time. We've already told everyone who's come that we work. No one is home in the mornings until the afternoon or on weekends, but they keep coming. We don't understand why, if the work is outside, they need to be inside our house. In that case, wouldn't it be more important to start working outside, where the problem is, instead of waiting until someone is home? As I said, I also do installations, and I assure you the job isn't that complicated. We, in particular, don't have a problem. The problem would be Xfinity's if someone or a neighbor tripped over that cable. My wife, to prevent something like that from happening, has to move the cable toward the fence every morning. But the neighbors move it outside because it's right in front of their patio doors.
(edited)
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