Visitor
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1 Message
Terrible WiFi but locked in
I work from home and drop calls on a daily basis. I’m expected to be on video and my video freezes Constantly. My husband locked us into a five-year contract and says there’s nothing we can do, but I have to believe Xfinity is violating it. It’s side of the agreement with such a terrible connection. What options do I have?
Again
Expert
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32.8K Messages
15 hours ago
Moved here. Not Guidelines related.
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XfinityQuemekia
Official Employee
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664 Messages
14 hours ago
Hello @user_n14n9m, Thank you for reaching out and for sharing your work-from-home situation. It is completely unacceptable that your daily video calls are freezing and dropping, and I can certainly understand your frustration, especially given your home office needs. Has there been any troubleshooting done? If not, here's a great checklist: https://forums.xfinity.com/conversations/your-home-network/internet-troubleshooting-tips/602dae4ac5375f08cde52ea0. Let me know if you are still having issues.
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