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user_v24e9l
1st Topic

2 Messages

Wednesday, November 27th, 2024 11:09 PM

Closed

Terrible Wifi and overall experience

I'm forced to have this wifi and it is absolutely terrible. I've tried everything to remedy it to no luck. I hate this company and it's a shame i'm forced to have it. Do better, Xfinity. Do better.

Question

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Updated 

7 months ago

25

1

0

CCSheila

Retired Employee

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1.1K Messages

7 months ago

 

user_v24e9l I understand internet issues can be quite frustrating and we want to help ensure these are resolved, we are here to help. 

To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

 

 Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

Please let me know if you have any questions or run into any problems. 

 

2

0

user_v24e9l

2 Messages

Sheila,

i'v done this NUMEROUS times. Usually doesn't fix the problem. If it does, maybe for a day or so.

7 months ago

0

CCSheila

Retired Employee

 • 

1.1K Messages

 

user_v24e9l We are a team of highlevel support and can typically assist at levels that other support teams are not able to. We'd love to help, if you change your mind please send us a private message to assist. 

 

7 months ago

0

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