1 Message
Terrible, terrible customer service
3 hour phone call and all they do is transfer me from agent to agent. If I ask for a supervisor the supervisor gets on the phone says one minute then transfers me back to a normal rep.
I would avoid xfinity at all costs. This has to be the worse company with no accountability.
Instead of focusing on my issue they try to sell me more plans or a cellphone plan. Embarrassing.
XfinityJamesC
Official Employee
•
1.7K Messages
25 days ago
Greetings, @Mark_m763! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues getting through to someone on the phone, but you have definitely come to the right place for assistance.
We can actually help you with all of your account needs right here on the community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be happy to look into any issues you have.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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