New Poster
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5 Messages
TERRIBLE SUPPORT AND CUSTOMER SERVICE!
To start, if you are considering going with Xfinity- it may not be worth it given the billing and service frustrations.
I am not going to get into listing the whole diatribe that started yesterday when I called to order add-on services and change my TV package. The only positive is that today I received the hardware I ordered yesterday...BUT is is the WRONG equipment. So far I am having problems with premium channel connectivity, billing, wrong equipment etc.
So this is what I attempted today for a resolution:
1) Tried calling and scheduled a call back. The call-back put me on hold for 5 minutes then disconnected!
2) Been on a chat session (almost 2 hours into it now) and been transferred from a BOT- to Priya, to Kavish, to Madhu, and now Arvid. All of whom requested the SAME INFORMATION!!! Madhu is still not answering my questions and I don't know what, if anything has been fixed.
Bottom line- I've been with Xfinity (Comcast) through 3 homes, over 25 years. We now have fiber optic in my neighborhood and I am seriously considering going with them and building my own TV line up on a much faster platform.
EG
Expert
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115.4K Messages
14 hours ago
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityNatalie
Official Employee
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535 Messages
13 hours ago
Greetings, MCPO! Thanks for posting on our XFINITY Community forum this weekend with your recent experience. This is never the experience we wish for you to go through. We would love the opportunity to help rectify this matter right away. Our team will do everything within our power to provide you with a final solution!
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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