Visitor
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1 Message
Terrible Store Experience – False "Ready" Notification and 45-Minute Wait
I am writing to express my strong dissatisfaction with the service at your Seattle Northgate store (401 NE Northgate Way).
I received an official notification stating that my equipment was ready for pickup. Based on this alert, I came to the store expecting a quick transaction. Instead, I was forced to wait for 45 minutes just to get my items. I'm still waiting, btw.
Sending a notification before the equipment is actually ready wastes your customers' valuable time. It is a deeply frustrating experience. Your notification system and in-store process need immediate fixing.
XfinityJon
Official Employee
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1.5K Messages
2 hours ago
Good afternoon Going_to_cancel. I can assure you that is not the experience we want for you.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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