Visitor
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1 Message
TERRIBLE SERVICE
I had a payment arrangement, I called into change it, and was successful until a few days later I get a disconnected notification, so I call back just for someone else to tell me, I actually don't have a payment arrangement and I can't get another one because I was given the wrong information by their EMPLOYEE!!!!!!
THEY CANT HELP AT ALL
dude these companies are just money hungry and don't care about their users
I recorded all of the calls and I am going to social media, this is insane and really frustrating.
I will be looking for a new Internet provider
XfinityAlfonso
Official Employee
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2.8K Messages
9 hours ago
Hello user_t5dd9k thank you for taking the time and reaching out here on our Xfinity Forums. I'm certain that having services interrupted due to nonpayment is incredibly frustrating, but we're happy to help as much as possible.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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