Visitor
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1 Message
Terrible service!
I signed up for service on 6/16, today is 7/28 and I still have no service. These people just can't get it together. There is Fibre to the street already. They sent a guy out to locate for the Fibre burial to the house and after that it all went downhill. I've had a total of four appointments and they still haven't been out to bury the cable. It's been about six weeks! I've spoken to at least 20 representatives that all give me the same answer. They always say they took care of it. The last appointment (yesterday), was a no show... called them again today and they said another 14 days?? What is wrong with this company? They don't have to run anything under public roads. Only on my private property. So that's not an issue. No permits needed. Six weeks and 20 phone conversations is completely unacceptable. So frustrated....
EG
Expert
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119.6K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasA
Official Employee
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3.7K Messages
2 hours ago
Please send us a Direct Message.
On a Desktop:
Make sure you’re logged into the forums.
Click the Direct Message icon in the top-right corner of the page.
Click the New Conversation icon to start a message.
Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.
In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.
On a Mobile Device:
Make sure you’re logged into the forums.
Tap the New Conversation icon.
In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.
How to: Direct messaging within the forum
For the benefit of anyone following along, I've included a helpful article that explains what to expect when an underground cable line needs to be installed or replaced, including the process and typical next steps:When an underground cable line needs to be installed or replaced
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