Visitor
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2 Messages
Terrible Service
We moved into a new house and had a technician schedule for July 6th. Xfinity canceled that day without reason. We waited and no one ever showed up. We called and after over an hour on the phone they rescheduled for the following day. Xfinity then canceled again and would not give us another date for a week. Even though we were home during the time and we're not at fault.
We then called again and over an hour later again we were put on a wait list. No one ever called or gave any kind of update about this waitlist.
We made another call this time almost 2 hours. Again no resolution.
XfinityJohnG
Official Employee
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2.9K Messages
2 hours ago
Thank you for reaching out here. That is definitely a frustrating situation, and I will be happy to check on those appointments from here. Can you send me a direct message with the full name and complete address for that service? To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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