Visitor
•
2 Messages
TERRIBLE SERVICE
I called to cancel service. Took forever and almost 2weeks later, i get another monthly bill. Everyone I speak with, I can't understand and he told me he was from India. You call the 1800 number and it will say hold for an agent and then disconnects. DONE with them.
XfinityKei
Official Employee
•
2.3K Messages
14 days ago
@user_hrp941I'm sorry to hear how this experience has made you feel. Our team can help.
It's possible your bill had generated before the changes took effect. Which means that bill will be prorated and the charges backdated to your disconnection date.
I am more than happy to confirm for you.
Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
2
0