Terrible service

Five canceled or no-show appointments for repair of broken cable system. Despite taking off from work twice and paying somebody to be at my house on all three occasions I later got a text asking if I wanted to reschedule. Everybody deals with issues like this with large companies, but to explain the actual details in this text or impossible And I am dictating while driving. It’s a miracle. This company stays in business. I will be looking for a different provider

Responses

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XfinityEva

Official Employee

•

2.3K Messages

6 hours ago

@user_8dlxlb I truly apologize for the inconvenience and experience. We can help with your appointment concerns here. Please keep in mind if these are outside appointments (the ones that would not show up on your Xfinity app) are tentative and can change. You are not required to be present for this type of appointment.

For additional assistance with your appointment may I please ask that you send us a direct message with your full name and service address?

Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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Customer Service

user_8dlxlb

Terrible service

XfinityEva

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