Terrible service

Our problems with xfinity have been going on for an month now and seem no closer to being resolved…

Around a month ago we moved into a new house, for weeks Xfinity kept messing up and gave us the wrong equipment and our internet didn't work. They sent out several technicians, each with the wrong equipment or instructions so that the internet issues couldn’t be fixed. We work from home and for several weeks we had to find alternative places to work because xfinity messed up.

After several appointments we were able to get the internet working, however over the last few weeks we have noticed it crashes over and over again and is very slow, which is unacceptable given we pay for the best internet your company offers. 

Therefore earlier today my wife called. The person she was talking to explained that apparently xfinity messed up again and we still have the wrong modem at our house which is the issue causing the internet to be very slow .

The person told my wife that the appointment was scheduled for tomorrow morning, so my wife cancelled all of her other work meetings to be available for the person coming here. Than we get a confirmation of the wrong date and time that would not work with our schedules. Apparently they lied to use about the appointment time.

other issues include:

- your automated answering machine does not work. I called several times today and each time it refused to connect me to a real person and instead made me restart my modem as the only option it gave me… of course this didn’t fix the issue but it just kept suggesting the same thing .

- we had to ask about 10 times to have my wife added as an authorized user. Each time we were told she would be added for the next time she called, over and over again she turned out to not be added. Huge waste of time and just straight up lies.

- you service reps are uneducated and will lie to avoid fixing a problem or to try to make a sale.