Visitor
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1 Message
Terrible service!!
Impossible to get to a live agent. Requested a tech visit (earliest appointment was 4 days out which is ridiculous) and my appointment was cancelled by Xfinity. Now I’m still struggling to get through just to get an appointment scheduled. I’m continually being asked to troubleshoot and wait 10 minutes. Then start the process all over again. This is absolute insanity and the most terrible service I have ever experienced!!!!
XfinityAlfonso
Official Employee
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1.6K Messages
1 day ago
Hello user_y5v7r2, this is never the experience that we want for you as a valued customer. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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