Terrible Service

Our internet went out on 9/27/24 due to hurricane Helene which I understand. The part that is irritating is that the Xfinity app would say our service was expected to be restored by a certain date and then it would just keep shifting over a day or two. Like it said 9/30, then 10/1, then 10/3, then 10/5, and so on. Now it looks like they just gave up on an estimate and it just says "as soon as possible". To top it off, I got an email saying I am only getting a credit until the 13th because that is my expected date of restoration, except it still has not been restored. When I called in, the recording said services have been restored to my area and if you continue to have an outage to stay on the line. Customer service was unable to give any kind of update as to when service woukd be restored. My wife is working remotely because the storm damaged her office and I work remotely. We have been using our phone hotspots in the mean time but they ran out of data. The lack of information is just terrible customer service. As I sit her right now, I still have not clue when my service might be restored beyond "as soon as possible"...