Terrible Service Terrible Support

I have been having internet issues for the past month. I pay for internet speed that they say supports gaming and also have bought two xfinity pods for our 1,100 sqft apartment. Well, when I'm gaming my game is laggy and frames drop. During video calls, it constantly cuts out - both audio and video. I had a tech (the only redeeming part of this post is how helpful the tech was) come this weekend to replace our router with a newer model. I was still having performance/lag issues this morning. I reached out to support to receive a credit and across 3 hours I was bounced to 8 different agents only one of which was able to offer a $20 credit. Absolutely awful experience.

Responses

XfinityEva

Official Employee

•

1.6K Messages

1 day ago

Hi there! Thank you for taking the time to reach out to us about your connectivity concerns and I apologize for the experience so far. We can definitely help with scheduling a follow up visit, seeing that the issues are still present. Please send us a direct message with your full name and service address to get started.

To send a direct message:

Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

0

Customer Service

user_jcais3

Terrible Service Terrible Support

XfinityEva

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