Visitor
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1 Message
Terrible service terrible customer service
Horrible customer service last night. I was without Xfinity for three hours plus this morning. I have no TV no Xfinity working there’s a outage and yet I can’t get through to talk to anybody about a credit. This is absolutely unacceptable. Please contact me on my email, which is [Edited: "Personal Information"]. I’ve been a customer for over 20 years, but I’m very very dissatisfied. This is the only enjoyment I get because I have cancer and I don’t go anywhere.
thank you [Edited: "Personal Information"]
XfinityJoe
Official Employee
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1.2K Messages
59 minutes ago
I apologize for any frustration caused by the service interruption @user_sge56d. Our team would be happy to review your account for any updates.
We appreciate your continued patience while we work to restore service. Any time frame given is only an estimate as additional issues may be uncovered as we work to make repairs. The XFINITY Status Center is the best place for updates. You can also request a credit for the downtime in the service center once services are restored. You can access the status center here:
https://www.xfinity.com/support/status
If you have additional questions, please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3kYXwkR for an example
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