Terrible service provider

Question

My devices kept losing connection to the internet while in use. I contacted customer service and asked if there was anything they could do about the connection. They said my best bet would be to upgrade to a more expensive plan. Make it make sense; why would I pay more when I’m not even connecting half the time? I asked if they could refund my plan since I’ve been a customer for all of 3 days  and they said no. What a waste of my money. I ended the live chat, cancelled my plan, and went right back to T-Mobile. 0/5 stars, would not recommend this provider to even my worst enemy.

EG · Answer

Commentary moved here to the Customer Service help section.

XfinityKassie · Answer

user_7z69r6 Good morning! We appreciate you sharing your concerns and experience with our Xfinity Forums. I can see how it would be frustrating to loose connection with your devices, especially when we rely on our internet for so much in our daily lives these days. Without looking at your account, it sounds like your speed may not have been enough to accomate the amount of devices you were running in your household. In this case, your network will get bogged up, and try to free up space. That said, if you change your mind with your account and services, please feel free to let us know; we are happy to help!

Customer Service

user_7z69r6

Terrible service provider

EG

XfinityKassie

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