Skip to main content
user_7z69r6
1st Topic

Visitor

 • 

2 Messages

Tuesday, May 5th, 2026 4:19 AM

Terrible service provider

My devices kept losing connection to the internet while in use. I contacted customer service and asked if there was anything they could do about the connection. They said my best bet would be to upgrade to a more expensive plan. Make it make sense; why would I pay more when I’m not even connecting half the time? I asked if they could refund my plan since I’ve been a customer for all of 3 days  and they said no. What a waste of my money. I ended the live chat, cancelled my plan, and went right back to T-Mobile. 0/5 stars, would not recommend this provider to even my worst enemy. 

Question

 • 

Updated 

13 days ago

49

2

0

Oldest First
Selected Oldest First
EG

Expert

 • 

118.2K Messages

25 days ago

Commentary moved here to the Customer Service help section.

0

0

XfinityKassie

Official Employee

 • 

2.5K Messages

25 days ago

 

user_7z69r6 Good morning! We appreciate you sharing your concerns and experience with our Xfinity Forums. I can see how it would be frustrating to loose connection with your devices, especially when we rely on our internet for so much in our daily lives these days. Without looking at your account, it sounds like your speed may not have been enough to accomate the amount of devices you were running in your household. In this case, your network will get bogged up, and try to free up space. That said, if you change your mind with your account and services, please feel free to let us know; we are happy to help! 

 

2

0

user_7z69r6

Visitor

 • 

2 Messages

I just moved to a new house, so the only devices connected were my phone and computer. If your internet plan cannot accommodate that, then I stand by my statement that [Edited: Inflammatory]

(edited)

Like

Reply

13 days ago

0

XfinityBenjaminM

Official Employee

 • 

3K Messages

 

user_7z69r6 If we're not too late, we would love to help and take a closer look at the signal. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

13 days ago

0

forum icon

New to the Community?

Start Here