Visitor
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2 Messages
terrible service I want my money back
I waited over an hour last nite and supervisor never called. I called today and 3 regular agents said they could help they did not I want a supervisor I want my money back
Visitor
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2 Messages
I waited over an hour last nite and supervisor never called. I called today and 3 regular agents said they could help they did not I want a supervisor I want my money back
XfinityNatalie
Official Employee
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862 Messages
2 hours ago
Hello, user_k7szfi! We appreciate you posting on our XFINITY Community forum. This is never the experience we want for you. We always strive to ensure your concerns are heard and that any remaining issues are resolved. We would love the opportunity to help rectify your issue. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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