Visitor
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1 Message
Terrible Service Experience - Brian Roberts
We have been without cable for 2 days. 2 very frustrating rounds with your Chat Bot and 4 agents later, nobody knows what the problem is. So, I have an appointment scheduled- 4 days from today - for a technician to try
to figure it out. I couldn’t get to an actual human - voice to voice - no matter how many times I tried/asked.
I requested a bill reduction for services not delivered and was disconnected from the chat.
unbelievably frustrating and a complete waste of my time.
XfinityWilliam
Official Employee
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1.3K Messages
2 days ago
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