Visitor
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4 Messages
Terrible service, can't talk to a human being
Comcast uses automated systems and ai for everything getting to a live human person is nearly impossible. There's an outage in my area and those systems do not give any actual update or any information at all other than simply stating that they detect an outage and that it will be fixed ASAP. I don't even know if they're actively working on it now I don't know what's causing the issue. The outage was due to a storm, 80% of the area I live in had its power back within the first 24 hours.
I've already had other issues personally with Comcast but this is the final straw and I'm gonna look into a new service provider ASAP because this customer service and sharing of information is atrocious
XfinityShawn
Official Employee
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1.4K Messages
19 hours ago
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user_4bfso1
Visitor
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4 Messages
18 hours ago
If your getting the same information as i am then comcast is even worse than i thought.
I've never dealt with a company before that couldn't give a better estimate than "asap", how do you not have a single employee that's capable of an actual estimate
And how is it that no body can say what the issue is.... does the local comcast building not have power? Did a tree take your signal towers out or something? Was your fleet of repair vehicles damaged?
What is the issue that's making this take this long?
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