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user_4bfso1
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5 Messages

Saturday, May 3rd, 2025 8:47 PM

Terrible service, can't talk to a human being

Comcast uses automated systems and ai for everything getting to a live human person is nearly impossible. There's an outage in my area and those systems do not give any actual update or any information at all other than simply stating that they detect an outage and that it will be fixed ASAP. I don't even know if they're actively working on it now I don't know what's causing the issue. The outage was due to a storm, 80% of the area I live in had its power back within the first 24 hours.

 I've already had other issues personally with Comcast but this is the final straw and I'm gonna look into a new service provider ASAP because this customer service and sharing of information is atrocious

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Updated 

20 days ago

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XfinityShawn

Official Employee

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1.5K Messages

27 days ago

 

user_4bfso1 We understand that a service interruption is never a good experience when it happens, but our repair teams will be working to get it resolved as soon as possible. If there was a bad storm, then more time might be needed. You can check for interruption status/updates through our Xfinity app or with this link https://www.xfinity.com/support/statusmap to do so. 

 

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user_4bfso1

Visitor

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5 Messages

@XfinityShawn​ this is part of the problem

You still have no actual information. When is asap... its been 4 days since most of my area has had power back,  3 days since mine came back and my neighbors who have Verizon have had their service back since we got power.

Aside from "severe weather" what the cause? Give an actual estimate instead of saying "asap" 

Your probably some bot comcast set up too so i don't know why I'm even bothering with this

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27 days ago

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XfinityShawn

Official Employee

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1.5K Messages

 

user_4bfso1 We are not bots as this is Xfinity's forum page where we are here to help, and assist customer's with their concerns. The updates you see from online/Xfinity app would be the same updates we would see on our end. I know you want more information, but the current status you see is the up to date one. I assure you our repair teams are working on this to get this resolved. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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27 days ago

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user_4bfso1

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5 Messages

27 days ago

If your getting the same information as i am then comcast is even worse than i thought. 

I've never dealt with a company before that couldn't give a better estimate than "asap", how do you not have a single employee that's capable of an actual estimate

And how is it that no body can say what the issue is.... does the local comcast building not have power? Did a tree take your signal towers out or something? Was your fleet of repair vehicles damaged?

What is the issue that's making this take this long?

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XfinityShawn

Official Employee

 • 

1.5K Messages

 

user_4bfso1 The app, and online site will change the updates to estimated times as well. These types of repairs take time depending on how bad the situation is due to the storm. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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27 days ago

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user_4bfso1

Visitor

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5 Messages

So in 4 days not 1 person has been able to assess issues. In 4 days not 1 person has been able to come up with any reasonable estimate.

Good to know my money is well spent!!

This is a joke

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27 days ago

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XfinityShawn

Official Employee

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1.5K Messages

 

user_4bfso1 I can check to see if I see something different on my end. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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27 days ago

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user_4bfso1

Visitor

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5 Messages

@XfinityShawn​ 2 more days, that's 6 total, still just says asap.

 I hope Comcast plans on discounting our bills! I'm not about to pay my full regular price when I've been out of service this long, with no end in site

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25 days ago

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XfinityWilliam

Official Employee

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1.3K Messages

 

user_4bfso1 We can take a closer look at this interruption in your area. Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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25 days ago

0

user_c346gv

Visitor

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3 Messages

20 days ago

When you do a get a human, they're not American. They dont speak english well enough to understand. They dont have the service you're paying for and have bare minimum training. They also dont care because you're an American. Their bosses dont care either. Its a trash system and something needs to change soon.

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