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user_dqio22
1st Topic

Visitor

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1 Message

Wednesday, April 29th, 2026 9:08 PM

Terrible service can't get new boxes connected

After talking to five different agents I was told this morning I had to get new boxes which I just did reconnected them now getting error code RDX 100 can't get past your AI I need a call back

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12 hours ago

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XfinityThomasD

Official Employee

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1.8K Messages

12 hours ago

 

user_dqio22 I'm terribly sorry to hear that you're having trouble with your TV boxes and the replacements. Have you tried the Xfinity app/website to activate the box there, or run the troubleshooting steps there as well to auto-detect the error codes and send needed signals to the equipment?

 

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