1 Message
Terrible service and terrible customer service
We have expereinced more outages with xfinity than ant other internet provider we've ever had. The customer service bot is awful and the fact that I can't even get a polite full sentence response is gobsmacking. I spoke with a CS agent about the constant outages and the no warning or even notification of the outages and all I got was " there's a outage detected in your area" "team working on it". Like of course there's a outage in our area, why else would I be complaining about constant outages and asking for compensation?! When I asked for a time frame I got a response of "4am". At this point I was so annoyed with the customer service that the constant outages wasn't even on the top of my list. The whole company is ridiculous. Paying top dollar for unlimited highest internet package and we can't even have reliable service or even decent customer service.
XfinityBenjaminM
Official Employee
•
1.8K Messages
1 year ago
@user_oaydet Hello! Thank you for reaching out to us here on our Community Forum. We are very sorry that you are not having a good experience with us, and we can definitely take a look at what is going on. Can you please send us a Direct Message with your full name and address? Here are instructions on how to send us a DM in case you need them:
Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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